Terms and conditions

The purchases made in printatic.com (from now on "la Web") are subjected to the following conditions (the "Conditions").
Clicking in "Accept" the user accept the Conditions without limitations or reservations.
This web ir property of Ideanding SL. - Headquarters in avd. Los Corales 66, Las Caletas 35509, Las Palmas, España. CIF B76150861 “Ideanding SL”).

1. Offered services in the Web

The Web gives access to our services web to print (the "Services").

The final prices of the products that we are shown in the web are in euros.
Shipping fees are included for the next countries: Spain(except Canary Islands, Ceuta and Melilla), Portugal, Germany, United Kingdom, Ireland, Finland, Denmark, Luxembourg, Sweden, Netherlands, Croatia, Austria, Poland, Lithuania, Bulgaria, Gibraltar, Iceland, Moldova, Macedonia, Montenegro, Serbia and Montenegro and Jersey.

2. User's responsibility about the content facilitated.

The selection of the content and the images that will be printed, as well as the correspondent authorizations for it reproduction, if they were necessary, are user's exclusive responsibility. PrinTaTic will only control the technical characteristics of the files and the compliance of the requirements of graphic compatibility.
PrinTaTic isn't responsible of the no authorized use made by the users or any type of violation of rights of third parties that could exist.
Therefore, the user exempt PrinTaTic of all responsability to third parties who can allege violations of intellectual property, image prejudice, honor, decorum, moral integrity or any patrimonial or not patrimonial damage caused by the printing of the images and by the loaded content by the user.
PrinTaTic reserves the right of block any order that represents a violation of intellectual property of third parties or whose content are defamatory, violent or don't respect in any way the public order or the morality.

3. Files automatic control

PrinTaTic system checks automatically the compatibility as to format, measures, resolution and the possible presence of open fonts, checks the fonts and its conversion into tracings, in addition to convert the Pantone colors in the most suitable for the type of print that are asked (the system doesn't inform about the Pantone colors presents in the file, but it foresees the conversion to CMYK)
In case of non conformity with the sent file, the system will block the order. The user will receive immediately an email about the non conformity of the file and we will invite the customer to upload a new file. If the system doesn't detects any disconformity, the file will automatically pass to the production fase.

4. Deadlines Shipping and Delivery

The delivery of the products will be made respecting the delivery deadline selected by the user when he order. Said delivery time will aplied from the date in the user have finalized the order, namely, after upload correctly the file and receive the payment. The delivery dates are valid in almost countries. In islands and determinate zones, the delivery could be postponed two or more working days. .
La realización del pedido no se considera finalizada hasta que el usuario no haya subido el archivo correcto y efectuado el pago. En caso de que el usuario no suba el archivo en un plazo de 15 días a partir de la fecha de realización del pedido, este será anulado

Shipping and delivery will be made according to the conditions defined when ordering, as long as the order has been completed before 14:00 hours. When the file has been sent after 14:30 hours will incur delay in the delivery date of the order, which will be delivered the next bussiness day to the selected by the customer. They are considered bussiness days daily from Monday to Friday except the following: 1/1, 6/1, 25/4, 1/5, 2/6, 15/8, 1/11, 8/12, 24/12, 25/12, 26/12, 31/12, Easter Monday.

Printatic doesn't ship to territories that don't belong to the country specified by the customer at register in the web, or fairs or exhibitions.
Printatic in no case be liable for any damages caused by the delay in delivery.

5. Right of withdrawal or return

All products presented in PRINTATIC are made inmediately after payment confirmation. The articles are made according to the instructions of our customers (size, color, etc.) Therefore, and according to Legislative Decree No 134/2001 of 26 April, only possible cancel the request if the production has not started yet.

You can return an article in the following situations:
If you receive your item and the outer casing (cardboard tube) is damaged as a result of transport and believe the content may be resulted damaged, please, check the article before signing. If the product is damaged, always leave evidence on the delivery note/PDA of the messenger and email us 48 hours before reporting the incident. After receiving the damaged product we will be send you a new one.

If you receive an article different than ordered, contact with us via mail notifying the situation.

Printatic send a confirmation message to the user indicating the type of product return. Once the product returned, Printatic reimburse the appropiate amount to the user. The costs of returning the product are charged to the user.

6. Limitation of liability - product defects

Printatic no be held liable for any damages, whether direct or indirect, caused by errors of any kind in the print file sent by the client, except in cases of fraud or gross negligence.
If printing errors are not attributable to the user or delivery of a defective product or damaged, Printatic be required to reprint the product exclusively on a single occasion.
At the time of delivery, the user shloud carefully consider the products received. Any damage to the goods delivered, printing errors or packaging material not attributable to the user must been given immediatly to the courier at the time of delivery (for the record on the delivery note or PDA). The packages should only be accepted after signing with specific reserve inspection. Subsequently, the user must submit a claim through enabled form, with photographic documentation if necessary within 6 days from the date on which it received the request.
Printatic will make every effort to deal with complaints during following hours receipt of the same,except weekends and holidays.

7. Applicable law, jurisdiction and jurisdiction for non-consumer users

These Terms are governed by the Spanish legislation.
For all ordes placed by individulad not qualifiying as "consumers", all disputes that may arise regarding the interpretation and/or execution of this contract will be competition exclusive of the Courts of Arrecife de Lanzarote.

8. Data Protection

Personal data provided by the user in any form included in this website are included in computer files property and responsibility of PRINTATIC and will be treated by methods automated with the sole purpose of enabling administrative management of our trade relations. The user expressly authorizes PRINTATIC to how much data is obtained on this Website for the development of trade relations between both sides can be provided to thrid parties for the best fulfillment of its services, transport, installers, financial institutions, etc. In all cases they are strictly necessary for the specific activity to be undertaken. Likewise, the user authorizes PRINTATIC so that the data collected are used for information campaigns and promotional activities for products or services that may be of interest.

At any time you can exercise rights of access, rectification, cancellation and opposition to give in the current law 15/1999 of data protection, simply communicating by email.

PRINTATIC reserves the right to change its privacy policy or the conditions of use of our services for reasons of adaptation to the legislation or other reasons.

This website uses "cookies", text files that are installed on your computer and make it possible to analyze the behavior of Internet users. The information generated by the cookie about your use that makes the user of the website is transmitted and stored in order to assess user behavior on the website, generate reports the activities of the web.

9. Company Data

B76150861
C/Los Corales 66
Las Caletas 35509 - Las Palmas
Attention Phone: 628 605 648 (From Monday to Friday from 9 a.m. to 2 p.m.)